When making your agency booking with ourselves UK Travel Shop will arrange for you to enter into a legal contract with the Principal that will otherwise be known as your tour operator or airline. For all bookings UK Travel Shop will act as the agent for the Principal who arranges your travel services. As an agent UK Travel Shop accept no responsibility for the acts or omissions of the Principal or for the services provided by the Principal. The Terms & Conditions of the Principal will apply to your booking and UK Travel Shop advises you to read these carefully as they do contain important information about your booking.

Booking details When a booking is made all details will be detailed to you on screen and via an email. Once you have confirmed these details UK Travel Shop will proceed to confirm the booking with the Principal. Please check that all names, dates and timings are correct on receipt of your email and follow up documents, and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements.

Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If UK Travel Shop cannot pass this information to the relevant suppliers, whether in the EEA or not, UK Travel Shop will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

Payment A charge of 2% will be made on all credit card transactions on the Total cost of the holiday. For Debit card there are no surcharges. You will be required to make full / part payment for your booking online at the time of booking. You must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, UK Travel Shop will notify the Principal who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

Amendments We will do our utmost to accommodate your amendment requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking. We will charge a administration fee of £25 per person and any further cost we incur in making this alteration. Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements. If amendments are required within the 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person.

Cancellations Any cancellation request must be sent to us in writing and will not take effect until received by us. If you cancel your booking we will charge the cancellation charges (which may be 100% of the cost of the travel arrangements).

The cancellation charges are detailed below

More than 84 days: Deposit
57-84 days: 30% or deposit whichever is greater
29-56 days: 50%
22-28 days: 75%
8-21 days: 90%
Within 7 days of departure: 100%

For flight bookings with low cost airlines, the cancellation charges will be 100%. Bookings that include Scheduled flights may incur different cancellation charges as per their booking conditions.

Insurance All Principals requires you to take out travel insurance as a condition of booking with them. In any event,UK Travel Shop strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If UK Travel Shop have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

Health Insurance All principles require that you contact your GP as soon as possible for up to date health advice and information for the destination you are travelling to. These destinations include (Egypt-All, Turkey- All, Caribbean- Dominican Republic, Jamaica, Barbados and Cuba. Mexico- Cancun, Cozumel, Puerto Vallarta. Goa, Gambia, Tunisia, Morocco, Cape Verde, Kenya, Dubai, Maldives and Sri Lanka). Certain vaccinations may be recommended but not compulsory and other health precautions may need to be taken to avoid any medical problems during your trip. It is your responsibility to act upon the advice given as the principal would not be liable for any such occurrences regarding health advice.

Information for customers with disabilities and procedure for notifying other special requests If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices before completing any reservation to ensure compatibility for the holiday that you chose.

Price Policy The price of your Holiday will be confirmed at the time of making the booking and will be emailed to you. It is upto you to check these details carefully and confirm you are happy with them. We will also send you an invoice confirming your payment details and will contact you if there are any discrepanices in the pricing.Should you choose to book your holiday over the phone please note you may incur booking fee per person.

Delivery of documents All documents apart from airline tickets will be sent to you by Email. You will only receive tickets for ticketed airline by Second class post.Once documents leave our offices UK Travel Shop will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

Passports, visas and health All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport. Any children under 16 who are not included on a valid 10 year passport will need to hold their own passport when traveling abroad. UK Travel Shop will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel. Particular regard should be paid to the following;

a) Criminal Offences (USA Visitors - Persons wishing to travel to the USA that have any criminal records including driving offences, must declare these at the time of booking)
b) previous deportations from the country/countries that you are visiting

It is a condition of booking that you take out adequate insurance either by taking out our special holiday insurance or by arranging another policy that offers the same or greater protection.

The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither UK Travel Shop nor the Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

Who can buy holidays from us? For the majority of our holidays we can only accept bookings from UK residents aged 18 years or over and there must be at least one adult (18 years or over) traveling on any one booking. Some tour operators do allow 17 year olds to travel but they will need a letter of consent from a parent / guardian.

Final Travel Arrangements Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Complaints If you have a problem during your holiday, please inform the relevant supplier (eg. Hotel) and resort representative immediately who will endeavour to put things right. Please write to us within 28 days of your return home by writing to our Customer Services Department, 5 Sage House, 319 Pinner Road, Harrow, Middlesex, HA1 4HF giving your original booking reference number and all other relevant information.

It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. Full details are available from www.abtanet.com

Force Majeure UK Travel Shop accepts no responsibility for and shall not be liable in respect of loss or damage or changes or cancellation caused by "force majeure" events i.e. circumstances outside our control, including but not limited by war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions.
UK Travel Shop is a trading name of The Freedom Travel Group Limited. Registered in England 3816981. VAT No 403 3146 04. Registered Office: Hamil Road, Burslem, Stoke-on-Trent ST6 1AJ. The Freedom Travel Group Limited is a subsidiary of United Co-operatives Limited.